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Rush- 3 business days (for most countries).

Standard- 6-10 business days (Please allow additional time for shipments to APO/FPO addresses.).

will be shipped out the next business day.) Orders received after 2:00 PM Pacific Time. (Domestic Physical Merchandise Orders will be shipped the same business day if received prior to 2:00 PM Pacific Time.

Standard- 4-5 business days, but may take up to 12 business days (Please allow additional time for shipments to APO/FPO addresses.).

Q: How long will it be before I receive my order? If you need assistance with a purchase or download, please contact customer service.

GRATEFUL DEAD CLOTHING DOWNLOAD

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your bank account.įor replacements and exchanges, once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your request and ship within 7 days.Īs indicated in the Download Terms of Use, music downloads are not returnable once they have been purchased. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Let us know your order # and the item(s) you're returning and we'll give you all the information you need. Our regular business hours are 10am to 10pm ET Mon-Fri and 10am to 6pm ET on Saturdays. International callers can reach us at +213.785.1961 (international). Email us at or call us at 1-800-CAL-DEAD (80). The first step in processing a return is for you to contact Customer Service. Items must be in the condition in which you received them and in the original packaging. You can return your purchase for up to 3 months from the purchase date. Q: I want to return my purchase! What do I do?Ī: If you are not 100% satisfied with your purchase, we will be happy to accept a return for a replacement, exchange (for item(s) of comparable value) or a refund. From there, you will be able to view information about your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your bank account and the original 'hold' will be voided.Ī: Your order status will be available 24 hours after your order has been placed, by simply clicking on the My Account link at the top right corner of Store page. And please note: If you choose to pay by debit card, the amount you charge will be put on 'hold', meaning it will not be available to you once you place your order.

Q: Is it safe to use my debit card online?Ī: Yes. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at while using the secure server.Ģ.

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If your bank does hold you liable for any of this $50.00, will cover the entire liability for you, up to the full $50.00. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.

It encrypts your credit card number so that it cannot be read as the information travels over the Internet.ġ.

GRATEFUL DEAD CLOTHING SOFTWARE

Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. Our site is protected by SSL encryption technology. Q: Is it safe to use my credit card on your site?Ī: Shopping at (in conjunction with our commerce vendor & merchant of record Globalware Solutions Inc.) is safe. Please be aware that orders placed March 27-April 1 will be delayed up to a week in shipping.

We will be moving warehouses the week of March 25 th.

Grateful dead clothing